Privacy Policy - AxonCare

Overview

We believe in openness and privacy therefore at Axonic Health Private Limited ("Company/we/our/us"), the User's ("you/your") privacy is of paramount importance. We respect your privacy and are committed to protecting it through our compliance with this policy which governs the use of our Mobile Application AxonCare, developed by Axonic Health Private Limited.

Company Address: 403, 4th Floor, Kapil Zenith IT Park, Bavdhan, Pune 411021, INDIA

This Privacy Policy is incorporated by reference into the Terms of Use of the Platform and shall be read along with the Terms of Use.

This Privacy Policy explains our online and offline information practices, the kind of information we may collect, how we intend to use and share that information, and how you can opt-out of a use or correct or change such information. All capitalized terms not defined herein will have the meanings set forth in the Terms.

Please take a moment to review this Privacy Policy, which governs the use of the Platform. By using our Platform, you agree to the Terms of Use, including definitions, and this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not use this Platform.

Scope

This Privacy Policy applies to Personal Information that is collected by, processed by us in the course of our business, including on our Platform, web applications ("App"), forums, blogs, and other online or offline offerings (collectively, the "Services"). All individuals whose responsibilities include the processing of personal information on behalf of the Company are expected to protect that data by adherence to this Privacy Policy.

Children Under the Age of 18 Years

Our Platform is not intended for children under 18 years of age. No one under age 18 may use or access the Platform. We do not knowingly collect personal information from children under 18 without parental consent.

If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete, anonymize that information and terminate the user account.

If you believe we might have any information from or about a child under 18, please contact us at info@axonichealth.com

Transparency/Notice – Types of Personal Information We Collect and How We Use It

Some of the ways that the Company may collect personal information include:

You may provide personal information directly to the Company through registering on our Platform
When you use the features on our Platform
During the course of providing services to you by us
Interacting with the Services, participating in surveys, and requesting Services
As you navigate the Services, certain passive information may also be collected about your visit, including through cookies and similar technologies

We endeavour to collect only that information which is relevant for the purposes of providing the Services to you.

3.1 Types of Personal Information We Collect

Company collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, and guests (collectively "Individuals").

Information you provide directly to us

When you use the Services or engage in certain activities, we may ask you to provide some or all of the following types of information:

First and last name
Birth date/age
Gender
PAN/Aadhar Number
Race or colour
Ancestry or national origin
Religion or creed
Mental or physical disability
Sexual orientation
Marital status
If you have biometric authentication integration as part of the Services, then we may collect information concerning your fingerprints, faceprints, voiceprints, and iris or retina scans
Address (including country and pin/postal code)
Phone number/mobile number
Email address
Title and department
Company name
Technical information
Your pictures or videos that you may provide
Professional contact details of employees and other individuals associate with our business
Login ID and password
User details as provided at the time of registration or thereafter
Records of interaction with the Company representatives
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used
Master and transaction data and other data stored in your user account
Internet Protocol address, browser type and version, browser language, referring URL, files accessed, errors generated, time zone, operating system and platform and other visitor details collected in our log files
Browser history, search history, information on a consumer's interaction with a Platform, application or advertisement
Any other information that is willingly shared by you

(collectively referred to as "Personal information")

Communications with us

We may collect personal information from you such as email address, phone number or mailing address, your picture or videos that you may provide, when you choose to request information about our Services, register for Company's newsletter, request to receive customer or technical support, or otherwise communicate with us.

Surveys

From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information to improve our products, Sites and/or services and in any manner consistent with the policies provided herein.

Posting on the services

Company may offer publicly accessible pages, blogs, private messages, or community forums. You should be aware that, when you disclose information about yourself in on Company's pages, blogs, private messages, and community forums, the Services will collect the information you provide in such submissions, including any personal information. If you choose to submit content to any public area of the Services, such content will be considered "public" and will not be subject to the privacy protections set forth herein.

Automatic data collection

We may collect certain information automatically through our Services or other methods of web analysis, such as:

Your Internet protocol (IP) address
Cookie identifiers
Mobile carrier, mobile advertising identifiers
MAC address, IMEI, Advertiser ID
Other device identifiers that are automatically assigned to your computer or device when you access the Internet
Browser type and language
Geo-location information
Hardware type, operating system, Internet service provider
Pages that you visit before and after using the Services
The date and time of your visit
The amount of time you spend on each page
Information about the links you click and pages you view within the Services
Other actions taken through use of the Services such as preferences

Cookies

We use different technologies to collect information, including cookies and web beacons. Cookies are small text files placed in visitors' device browsers to store their preferences that can be recalled by a web server in the domain that placed the cookie.

Metrics collected by automated means may include:

Number of users
Daily/weekly/monthly active users
Rebuild frequency and rebuild time
Image update frequency
Editor usage split by editor type
Web terminal, coder-cli, and SSH usage
Metrics page and filter usage
Services usage
Dev url usage patterns
Resource allocation

Important Cookie Policy Notes:

Paid users may opt in to the collection of this information to enhance product performance but are otherwise opted out by default
Free users are automatically opted in to the collection of this information and they do not have an opt out option
In the event a free user converts to a paid subscription, they will be given the option to opt out
This information is only used for product development and enhancement

Information submitted via services

You agree that Company is free to use the content of any communications submitted by you via the Services, including any ideas, inventions, concepts, techniques, or know-how disclosed therein, for any purpose including developing, manufacturing, and/or marketing goods or Services.

Information from other sources

We may receive information, including Personal Information about you from other sources, including through third-party services and organizations to supplement information provided by you.

3.2 How Company Uses Your Information

We acquire, hold, use, and process personal information about Individuals for a variety of business purposes, including:

To provide products, services, or information requested

Your Personal Information may be used for various purposes including but not limited to the following:

To operate and improve the Platform
To provide technical support, including diagnosing and resolving any issues you report
To provide effective Services
For customer relationship management purposes
To perform studies, research and analysis for improving our information, analysis, services and technologies
To contact you via phone, SMS, WhatsApp, email, etc. for appointments, technical issues, payment reminders, administrative purposes
To send promotional mailings from us or any of our partners via SMS, WhatsApp, email or snail mail
To advertise products and Services of the Company and third parties
To transfer information about you if we are acquired by or merged with another company
To share with our business partners for provision of specific services you have ordered
To administer or otherwise carry out our obligations in relation to any agreement you have with us
To build your profile on the Platform
To maintain and develop our business systems, including testing and upgrading of these systems
To manage staff training and quality assurance
To respond to subpoenas, court orders, or legal process
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use
To aggregate Personal Information for research, statistical analysis and business intelligence purposes
Generally, manage Individual information and accounts
Respond to questions, comments, and other requests
To assess vulnerabilities and other bugs you discover in the course of your use of the Services
Provide access to certain areas, functionalities, and features of Company's Services
Contact you to answer requests for customer support or technical support
Allow you to register for events

Administrative Purposes

Company may use personal information about you for its administrative purposes, including to:

Measure interest in Company's Services
Develop new products and Services
Ensure internal quality control
Verify Individual identity
Communicate about Individual accounts and activities on Company's Services and systems
Send email to the email address you provide to us to verify your account and for informational and operational purposes
Process payment for products or services purchased
Process applications and transactions
Prevent potentially prohibited or illegal activities
Enforce our Terms

Marketing company products and services

Company may use personal information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. Such uses include:

To tailor content, advertisements, and offers
To notify you about offers, products, and services that may be of interest to you
To provide Services to you and our sponsors
For other purposes disclosed at the time that Individuals provide personal information
Otherwise with your consent

You may contact us at any time to opt-out of the use of your personal information for marketing purposes.

Research and development

Company may use personal information alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services.

Services via mobile devices

From time to time, Company may provide Services that are specifically designed to be compatible and used on mobile devices. Company will collect certain information that your mobile device sends when you use such Services.

De-identified and aggregated information use

Company may use personal information and other information about you to create de-identified and/or aggregated information. De-identified and/or aggregated information is not personal information, and Company may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes.

Uses of Automatic Collection Technologies

Our use of the Technologies fall into the following general categories:

Operationally necessary - Technologies necessary to the operation of our sites, services, applications, and tools
Performance related - Technologies to assess the performance of our Platforms, applications, services, and tools
Functionality related - Technologies that allow us to offer you enhanced functionality
Advertising or targeting related - Technologies to deliver content, including ads relevant to your interests

If you would like to opt-out of the Technologies we employ on our Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

3.3 Third-Party Platforms and Social Media Platforms

If you log in to our Services using your social media account (for example, Facebook or Google) we will receive relevant information that is necessary to enable our Services and authenticate you.

The Services may contain links to other Platforms and other Platforms may reference or link to our Services. These other domains and Platforms are not controlled by us, and Company does not endorse or make any representations about third-party Platforms or social media platforms.

3.4 Third-Party Payment Processing

If you use the Services to make, receive or facilitate payments in connection with the Services, we and Third-Party applications may collect certain financial information from you to process transactions, including your name, email address, address, financial account information and other billing information.

3.5 Incomplete Personal Information

Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

3.6 Sources of Collection of Personal Information

We collect Personal Information from the following categories of sources:

You/Your devices directly
Other users of our Services
Visit our offices
Affiliates
Government entities
Consumer data resellers
Business partners
Publicly accessible sources

Information We Share

We may share your information as described in this Privacy Policy (e.g., with our third-party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission.

We use vendors and service providers

We may share any information we receive with vendors and service providers. The types of service providers (processors) to whom we entrust personal information include service providers for:

Provision of IT and related services
Provision of information and services you have requested
Payment processing
Customer service activities
In connection with the provision of the Services

Business partners

Company may share personal information with our business partners, and affiliates for our and our affiliates' internal business purposes or to provide you with a product or service that you have requested.

Content visible to others

When you create a Profile or post content to the Services, this information may be displayed to others. We are not responsible for privacy practices of the other users who will view and use the posted information.

Marketing – interest-based advertising and third-party marketing

Through our Services, Company may allow third-party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities. We may also share such de-identified information as well as selected Personal Information we have collected with third-party advertising partners.

Disclosures to protect us or others

We may access, preserve, and disclose your personal information, other account information, and content if we believe doing so is required or appropriate to:

Comply with law enforcement or national security requests and legal process
Respond to your requests
Protect yours', ours' or others' rights, property, or safety
To enforce Company policies or contracts
To collect amounts owed to Company
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss
If we, in good faith, believe that disclosure is otherwise necessary or advisable

Merger, sale, or other asset transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

4.2 International Data Transfers

We operate international offices and have developed global data privacy and security practices designed to ensure that your personal data is appropriately handled and protected. All personal information collected via or by Company may be transferred, processed, accessed and stored anywhere in the world.

You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from your country to any other countries across the world with our affiliates/subsidiaries/agents/third party service providers/partners/banks and financial institutions for the Purposes specified under this Policy or as may be required by applicable law.

Your Choices

5.1 General

You may have the right to object to and opt out of certain uses and disclosures of your Personal Information. Where you have consented to Company's processing of your Personal Information, you may withdraw that consent at any time.

5.2 Email and Telephone Communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt.

Note: You will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Company and our Services and you will not be able to opt out of those communications.

5.3 Turning Off Cookies

You can erase or choose to block cookies from your computer except for functional cookies that are strictly necessary to make our Platform available to you. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie.

Please note: If you have turned cookies off, you may be prevented from using certain features of the Platform and might affect certain functionality on the Platform.

Your Privacy Rights

Please be assured that we do not ever "sell" your Personal Information.

In accordance with applicable law, you may have the right to once a year, free of charge:

Request confirmation of whether we are processing your Personal Information
Obtain access to or a copy of your Personal Information
Receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the "right of data portability")
Restrict our uses of your Personal Information
Seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information
Withdraw your consent
Request erasure of Personal Information held about you by us, subject to certain exceptions prescribed by law

To protect your privacy, Company will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.

Data Retention

Company retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfil the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

When determining the specific retention period, we take into account various criteria, such as:

The type of service provided to you
The nature and length of our relationship with you
Mandatory retention periods provided by law and the relevant statute of limitations

At the end of that retention period, your data will either be deleted completely or anonymized.

Security of Your Information

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including:

Role-based access
Password protection
Encryption

We restrict access to your Personal Information to our and our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy.

Important Security Notice: Despite our efforts and diligence, unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

Contact Us

9.1 Complaints

If you have any questions about our privacy practices or this Privacy Policy or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

9.2 Grievance Officer

We have appointed a Grievance Officer to address any concerns or grievances that you may have regarding the processing of your Personal Information. If you have any such grievances, please write to our Grievance Officer and our officer will attempt to resolve your issues in a timely manner.

Changes to Our Privacy Policy and Practices

Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case we will comply with local legal requirements. We reserve the right, at any time, to modify this Privacy Policy.

We will post a notification on our Platform every time the Privacy Policy is changed and ask that you agree to the updated Privacy Policy every time there is a change.

Revision to the Privacy Policy

We may revise this Privacy Policy in our sole discretion, so review it periodically. If you continue to visit this Site and use the services made available to you after such changes have been made, you hereby provide your consent to the changes.

Posting of Revised Privacy Policy

If there are any material changes to this Privacy Policy, Company will notify you by email or as otherwise required by applicable law. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective immediately when it is posted.

New Uses of Personal Information

Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will endeavour to provide information regarding the new purpose and give you the opportunity to opt-out.

You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices.

Consent

By clicking on the "I accept" button at the end of the page containing the Privacy Policy, Terms of Use or by providing us your Personal Information or by making use of the facilities or Services provided by the Platform, you hereby consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy.

Important Acknowledgments

You acknowledge that:

You are providing your Personal Information out of your free will
Documents & data uploaded by you to get our services & results from us is considered to be legally owned or permitted to you
The Company should not be held responsible for damages arising out of such data provided by you
The Company has no obligation to monitor the documents, data, links or other materials that you provide
You are responsible for evaluating all your data including for accuracy, completeness and reliability
We test and analyse certain new features with some users before rolling the feature out to all users
Links, data, documents or other materials provided by you does not contain illegal or pornographic activities
Our Services is an automated tool, therefore the results will depend on the quality of input given by you
If you are providing Personal Information on behalf of a third party, then you have the legal authority to do so
If you are providing Personal Information on behalf of a minor, you are the parent or legal guardian of such minor
The collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to you if it is done in accordance with the provisions of this Privacy Policy

Your Options

You have the option not to provide us the Personal Information sought to be collected
You will also have an option to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing
If you do not provide us your Personal Information or if you withdraw the consent to provide us Personal Information at any point in time, we shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict you from using the Platform or Services

This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word "including" is used, it means "including without limitations".

Any interpretation associated with this Privacy Policy will be made by our legal counsel.